Revenue Operations, also known as RevOps, is the method by which we optimize the processes and technologies linked to the revenue sources of your business, in order to unify them, reduce the friction between them and improve the performance of marketing, sales and customer service.
what we do, how we do it and what our added value is
Traditionally, marketing, sales and customer service have worked in isolation. This meant that each area had its own tools, independent processes and decentralized data management resulting in internal inefficiencies and an external experience that was inconsistent and far from omni-channel...
Through the use of CRM for marketing, sales and customer service such as Hubspot, Salesforce or GetResponse we can integrate in the same platform the different business areas that relate to the customer, unify their processes and data to give rise to the Golden Record that contains the most updated and complete version of the behavioral data of your customers.
And this Golden Record is the cornerstone of scalability because everything a salesperson, marketing manager or service agent does is creating data that we can now use to analyze and model an ideal customer experience from first contact to closing sales and improving customer lifetime value. Operational strategies and tactics are now data-driven and through the sustained improvement of your customers' experience, consequently improving the quantity and quality of business generated with them.
In practice, all the data from every interaction with every potential or existing customer becomes millions of records that require management and analytical processing in the age of artificial intelligence. Data Operations, or DataOps, is precisely this process of advanced analysis and data governance that, together with cloud-based Big Data tools and advanced data mining methodologies such as CRISP-DM (Cross Industry Standard Process for Data Mining), allows us to convert data into knowledge and automate marketing, sales and customer service processes based on it.
Imagine being able to predict the purchase probability of a new visit or lead. Imagine being able to assign it automatically and as a priority to the salesperson with the best sales ratio. Imagine being able to provide predictive information about the most likely product and the prospect's price sensitivity. Imagine that after several automated follow-ups and sending the right content at the right time, this prospect becomes a customer and buys a first time. Now imagine that you can predict when that customer is ripe to buy again and you start the whole cycle all over again. Imagine no more, the union of RevOps and DataOps is designed to achieve this and much more.
Why we are an excellent choice for your organization
Smartup has a different DNA than most digital agencies and consultancies in the Spanish-speaking market, and that is that we are a company of technologists that 15 years ago ventured into digital media advertising. It took a few years before someone gave a name to what we did best: MARTECH. The incorporation of technology and the exploitation of data for the optimization and scalability of marketing, sales and customer service activities was, is and will be Smartup's core...
As an example, without being at all a web development or IT company, almost a third of our team has a degree in areas such as software, mathematics or engineering. In fact we have been doing process automation since 2015 when we became a Hubspot certified partner and we have currently helped dozens of clients in their RevOps through the use of leading technologies such as Salesforce, GetResponse or Hubspot of which we are a Diamond partner.
Naturgy, Danone, Mccain, Ternium, Banca Mifel, KIO Networks, Dico, Grupo LAR, Colisee or SteelCase are some of the multinationals and industry leaders we have supported and whose testimonials you can consult.
"Thanks to the analytics models developed with Smartup we are able to interpret changes in our marketplace earlier."
Mahou - San Miguel
Javier Garrido
"They bring years of knowledge and experience to advance the City Council's goal of developing data-driven policies."
Donosti City Council
Ibon Ramos
"I would like to highlight Smartup's ability to understand and execute our business strategy in a digital environment."
Prosegur Security
Antonio Parages
"Smartup has become a key strategic partner, functioning as another area, integrated within our structure."
Isabel I University
Santiago Mayorga Escalada
"Smartup has helped us think differently and look for imaginative solutions with direct applicability to the business."
Euskaltel
Olga Fernandez
"Smartup has been helping us, for more than 10 years, to grow our direct channel in a progressive and sustained manner."
Invisa Hotels
Alejandro Ferrer
"Thanks to Smartup we have built a 360º digital strategy in which the user is the center of all our actions."
FINDIRECT
Gonzalo Mateo-Sagasta
"Smartup consistently helps us get real value from data activation and initiate efficient and productive digitization."
Azucarera Iberia
Carlos J. Fernandez
"We are obsessed with listening to the consumer. We trusted Smartup and it was a wise choice because they do it with kindness, friendliness and professionalism."
Johnson&Johnson
Mavi Nafria
"Oriented to optimize the investment made by the client, integrating into its strategy and anticipating with creative, innovative and effective solutions."